CUSTOMER SURVEY

    CUSTOMER SATISFACTION SURVEY


  1. Because we appreciate your business and value your candid feedback, we kindly request that you take a moment to fill out the survey below

    STAFF ASSESSMENT


  2. Were your calls returned by the Estimator within 24 hours, and with professionalism?

  3. Were your calls returned by Our Office Staff within 24 hours, and with professionalism?

  4. How responsive was our Foreman to your questions or concerns?

  5. How satisfied are you with the crew's cleanup?

  6. How satisfied are you with the crew's punctuality?

  7. GENERAL INQUIRIES


  8. Did we place a lawn sign on your front yard during the project?

  9. May we use your name and phone number for our reference list?

  10. How long have you been a customer of our company?

  11. How likely are you to request/use our services again?

  12. OVERALL EXPERIENCE WITH OUR COMPANY


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    Which of the following words would you use to describe our service? Select all that apply

  13. How would you rate the quality of our service?

  14. How would you rate the price competitiveness of our company's estimates?

  15. Overall, how satisfied or dissatisfied are you with our company?

  16. How likely are you to recommend our company to a friend, family member or colleague?

  17. Do you have any other comments, questions or concerns?